Keep case activity and review decisions together
When a screening or monitoring result needs further attention, ClearSanction Case Management gives you a place to create a compliance case, add investigation notes, record the analyst decision and retain case activity through to closure.
A screening result can require more than a single review action
Some screening and monitoring results need further consideration before the reviewer can record an outcome.
Case Management gives that activity a dedicated case record, helping the user keep the case context, notes, decision and closure information together rather than relying on disconnected working notes.
Create a case from screening or monitoring activity
Compliance cases can originate from screening and monitoring activity when a result needs further attention.
Each case can record information such as its type, priority and status, giving the user a clear case record to return to as the review develops.
Case Management is currently user-scoped, not an organisation-wide case queue or team-assignment system.
Add investigation notes as the case develops
Use investigation notes to record relevant observations and working context during the case.
Notes remain part of the Case Management record, helping the user retain the reasoning and information gathered while considering the case.
Record the analyst decision and rationale
A case can capture the analyst decision together with the rationale supporting it.
This helps separate the screening result from the human review decision: ClearSanction surfaces information for review, while the analyst records the outcome reached after considering the case.
Close the case with a documented outcome
When the case review is complete, the case can be closed with a closure reason, decision and final notes.
The resulting case record provides a clearer account of how that individual case was handled.
Retain a history of case activity
Case events provide a history of activity associated with the case.
This gives the user a chronological record of relevant case events without overstating the capability as a complete or immutable audit trail.
Connect case activity with screening and monitoring
Cases can be opened from screening and monitoring activity.
Case Management supports the investigation and decision activity that may follow those events; it does not replace the underlying screening evidence experience.
For Potential Matches, Match Score, identity evidence and source evidence, the Screening experience remains the canonical place to review the screening result.
Export a standalone Compliance Case Report
ClearSanction can produce a Compliance Case Report for an individual case.
The report provides standalone case documentation. It is separate from the wider ClearSanction Audit Report.
Case information can contribute to the wider Audit Report
Relevant case information and case activity can form part of the wider ClearSanction Audit Report.
Audit Report v2 uses selected Case Management information and case events. It does not include all Case Management information, and investigation notes are not currently included in Audit Report v2.
Frequently Asked Questions
Does Case Management assign cases to other team members?
No. The current Case Management capability is user-scoped and should not be treated as a team-assignment or organisation-wide case-queue system.
Is the Compliance Case Report the same as the ClearSanction Audit Report?
No. The Compliance Case Report is a standalone report for an individual case. The wider Audit Report can include selected case information and case events alongside other available screening and review evidence.
Keep the review outcome connected to the case
Start with ClearSanction screening, or discuss how Case Management fits your compliance process.